2021-08-07

視訊會議常用到的英文

今天來講 視訊會議常用到的英文 好了。不過很多句子用法在實體會議裡 (virtual了一年半我已經不知道要怎麼稱呼肉身親自出現參加的會議了) 也一樣可以用。

現在每天的生活都離不開視訊會議,就算進辦公室上班,也還有一半的同事在家上班,所以我也是從辦公室視訊開會。還有一天我跟老闆1:1,兩個人同時打開鏡頭一看,靠~ 你也在公司啊~ 那我去找你啦~ 我們都需要跟活人面對面一下啦! (寂寞到連老狐狸都好 🦊)


見面開會跟視訊開會還是有差,一年多前我也是覺得挺尷尬大眼瞪小眼卡卡的不知道要講什麼,尤其一開始不太熟悉都會出現一些技術問題啦、大家搶話軋在一起啦、發言要排mic啦、怎樣打斷問問題啦、怎樣處理發言到一半被打斷啦、或是突然出現一片尷尬的沉默到我以為我的電腦當機了這樣....

其實開會很好準備啦,不管是主持or參加會議,除了事前要先測試一下設備、連線、投影確定開會的時候不會出糗之外,就是準備一些常用句子應付一些常發生的狀況。說穿了就是套路跟話術啦,這些話其實沒啥意義,填充空檔跟串接過場用的,但是講久成習慣,聽起來就會很有自信經驗貌似游刃有餘,不會顯得生硬或手足無措。


參加視訊會議就跟平常肉身開會一樣,見面的時候當然就是要有禮貌地打個招呼問好一下:

如果加入的時候已經有其他人先到在等了,那就簡單說個 Good morning, everyone. / Good afternoon.

如果在等人或是後面有人加入,也簡單說個 Hello + 人名 就好。

等人的空檔要不要聊天隨便,但是也要注意話題內容跟其他在場的人是不是有那麼熟。反正我就是超級入境隨俗都聊天氣 (阿不然運動賽事我不看的沒啥好聊)


開會內容如果是固定的周會月會之類的,那就不用多介紹自己跟參加者;如果是專案的kick-off或是特殊主題的會、有新面孔進來、甚至是小團體training的話,那就要禮貌上自我介紹一下、告訴大家今天主題是什麼,然後禮貌上也請參加的人簡短介紹一下自己暖場一下:

There are some unfamiliar faces here today, so let’s do a quick round of introductions.

阿所以如果你是去參加這種場合,也是要準備一下自我介紹免得到時候措手不及在那邊支支吾吾,第一印象就整個毀了。


每間公司內外部會議跟不同機構Webinar使用的app都不同,我們公司之前用Skype現在用Teams,有些人用Zoom或是Cisco Webex,各種五花八門軟體都有,不見得大家都會用。開始開會如果擔心有人對使用的軟體不熟的話,可能要先解釋一下,基本的舉手發問功能、訊息對話框、以及對其他人發言的贊同跟鼓勵,或是提醒一下大家開會發言的規矩:

🔹If you have any questions during the meeting, the easiest way to let me know is to use the raised hand emoji.

🔹Don’t hesitate to let others know if you agree or like something that they said by using the clapping hands or a thumbs up.

🔹If you want to share your ideas and opinions, please let me know by sending a quick message in the chat.

🔹Please use the raised hand emoji or a comment in the chat if you would like to contribute to the discussion.


如果會議中間要發問發言的話,還是請注意會議進行的流暢度跟適不適合發言,看人數多少是要用到舉手排mic的功能或是可以直接插嘴:

🔹I’m so sorry to interrupt but I’d like to ask a quick question.

🔹I hate to interrupt, but I’d like to add one more thing to what you said before we move on.

🔹I apologise for interrupting but I want to clarify something that you said.

🔹I’m so sorry for interrupting but I’d like to make sure I understand what you’re saying.

🔹I don’t mean to be rude but may I interrupt for a moment?

🔹May I ask a question quickly?

🔹I’m so sorry but before we move on, I’d like to add my thoughts on this topic.

🔹Excuse me. Can I jump in here for a moment?

🔹May I add something quickly?


如果你是主持會議的人,就看你要怎麼回答處理這些發問跟發言。如果時間很緊議程還沒有全部走完、沒辦法花時間馬上回答的話:

🔹That’s a great question but I want to make sure we have time to get through our full agenda, so let’s come back to it at the end of today.

🔹Thanks for asking that question. I’ll make sure that we save time at the end of our meeting today to answer any questions that are outside of the agenda.

🔹That’s a really great question/idea/suggestion. Hold onto that thought because I’d like to come back to it at the end of the discussion today.

🔹We are almost at the end of the meeting, so let’s get through the last 2 items.

🔹I appreciate your comment. That's a really good point. Lets see what others have to say. (就是老娘撐不下去了快來救我啊~~~)

不過像我就很討厭講話到一半思緒被打斷、很不喜歡被人家插嘴搶話,所以就可以客氣但堅強地說:

🔹Sorry, let me finish my thought and then you can go ahead.

🔹One moment please. I’d like to mention one more thing before we move on.


開會最討厭有人不發言的時候不關麥克風或是講話的時候背景音很吵,在家上班最煩的就是家人小孩寵物不覺得你在上班一直干擾你、不停有快遞送貨來叮咚叮咚、洗衣機洗碗機洗程太久吵得要死、或是有鄰居壞貓闖進來要去抓貓:

🔹I’m so sorry. You’ll have to forgive the noise in the background.

🔹Could you come back to me in a moment? I have to put myself on mute for a second.

或是要放簡報投影片的時候突然找不到啦、投不出來啦、檔案太大網路太慢打不開啦、忘了改設定變成雙畫面啦、或是多人簡報畫面切來切去在那邊等,反正所有最糗的技術問題都會在最重要的會議裡發生(!)

🔹Bear with me for a moment. I seem to have lost my presentation slides.

🔹Please wait for a moment while I get ready to share my slides.

🔹I apologise for the wait. Please give me a moment so I can share my screen.

當然一陣忙亂後也要客氣謝謝大家的耐心等待:Thank you for your patience.


其他常見的技術問題,大概就是聲音斷斷續續、視訊卡卡累格:

🔹I’m sorry. You’re breaking up.

🔹Your voice keeps breaking up.

🔹The sound of your voice is breaking up.

🔹I'm sorry, I can’t hear you properly.

🔹I’m sorry, something is wrong with your connection.

🔹I think there is some sort of interruption in the connection.

🔹The video feed is laggy.

🔹The video signal is lagging.

通常解決方法就是關掉視訊影像鏡頭減少頻寬用量,或是先暫時切斷公司的VPN連線 (但是這樣又會沒辦法收信或開公檔)

Maybe you can try to turn off your camera or disconnect from VPN?

或是直接重打一次:

Let me ring you straight back.


如果要提早離開會議,千萬不要默默就按下Leave~ 超沒禮貌的! 如果開會前就知道必須提早走,一定要一開始加入的時候就先跟主持人道歉一下:(也是提醒他安排一下順序跟時間,免得臨時要cue你找不到人)

I am sorry to / I hate to interrupt but I wanted to let you know that I have to get off our phone call a little bit early today.

如果是會議超時又要趕著去開下一個會,這種離開大家都可以體諒接受。人少的話可以趁空檔跟主持人還有與會人士道歉後離開,人多的話就在訊息欄裡簡短留言道歉先走就好:

🔹Excuse me. I must leave. I'll catch up with you later.

🔹Sorry I need to be somewhere else. Good meeting.

🔹Sorry, I need to be in my next meeting.


結束會議的時候,通常都要來個總結跟講點好聽話啦~ end on a high note 謝謝與會人士的時間跟付出是很重要的~

🔹Let’s go over the priorities…

🔹To summarise, we will…..

🔹To quickly recap….

🔹Thank you so much for your time, we’ve got a lot done today.

🔹Thanks everyone for coming, this was a fascinating discussion.

🔹I hope you all have a great weekend, I’ll see you next week.

🔹Have a great day everyone.


以下三句是視訊會議裡最常重複出現的,我聽到都想打人了!!

🔸Can you hear me okay?

🔸Can you see my screen?

🔸You are on mute. You are on mute!! YOU ARE ON MUTE!!! (語氣如此粗暴不用想也知道是我常拿來吼老狐狸的,他都會笑笑地說,我只是忘記開麥克風又不是聾了不用這麼大聲... 😸)

都一年半了還會忘記講話要開mic,只見視訊嘴巴在動卻沒聲音,碰到這種狀況可以自嘲地說:Ha! Classic!


我最痛恨的行為就是不關麥克風,雜音回音敲鍵盤聲吵得要死,甚至只開麥克風不開鏡頭然後在那邊吃東西不是餐具碰撞就是咀嚼聲,超沒品。

在家上班視訊了一年半,是真的有效率非常多啦,以前在辦公室開會都開好久在那邊你一言我一語浪費時間,在家視訊後意外地都省了一大半的時間。不過我還是喜歡進公司跟人交流講話,光坐在位子上聽業務跟產品部門來來去去討論哈拉就可以讓我多學到很多我不知道的事情;我如果要跟手下談人事的問題或比較敏感的1:1,我也偏好當面坐下來談,可以觀察到細微的臉部表情語氣變化跟肢體語言,也比較不會產生誤會。


至於視訊到底要不要開鏡頭,我覺得要,尤其主持人或老闆長官開鏡頭的話,一定要開才有禮貌,這跟面對面講話時的眼神接觸是一樣的意思,沒人喜歡跟一片黑螢幕講話看不到反應。儀容髮妝不整不是藉口,畢竟還是在上班不是嗎?

沒有留言:

張貼留言